Outcome Measurement Patient satisfaction scores and contact with oncology nurse navigators
Outcome Measurement Patient satisfaction scores and contact with oncology nurse navigators
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DOI：
10.1188/19.cjon.76-81
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发表时间：
2019-02-01
影响因子：
1.1
通讯作者：
Wheeler, Peggy
中科院分区：
文献类型：
--
作者：
Yackzan, Susan;Stanifer, Stacy;Wheeler, Peggy
背景：护理满意度是患者导航的一个报道结果。评估方法不同，导航项目也不同，包括使用肿瘤科护士导航员(ONN)。目的：本研究的目的是评估接触ONN对患者满意度的影响。方法：对肿瘤学出版社Ganey门诊患者满意度调查进行回顾。比较有无ONN接触的人群对与ONN角色相关的调查项目的反应。对于这15个项目，比较了接触过和没有报告接触过ONN的人的平均分、顶盒得分和所有设施的百分位数排名。FINDING：在所有项目中，ON接触组中接触过ONN的组的平均分和百分位数比较高，与护士对患者的问题和担忧的关注以及工作人员对病情或治疗造成的困难和不便的敏感性有关的项目的顶盒得分显著较高。
BACKGROUND: Satisfaction with care is a reported outcome of patient navigation. Assessment methods vary, as do navigation programs, including the use of oncology nurse navigators (ONNs).OBJECTIVES: The purpose of this study is to evaluate the effect of contact with an ONN on patient satisfaction.METHODS: A retrospective review of oncology Press Ganey outpatient satisfaction surveys was conducted. Groups with and without ONN contact were compared on responses to survey items relevant to ONN roles. For those 15 items, mean scores, top box scores, and all-facility percentile rank were compared between those who did and did not report contact with an ONN.FINDING: For all items, mean scores and percentile rank comparisons were higher for the group with ONN contact In the group with ONN contact top box scores were significantly higher for items pertaining to nurses' concern for patients' questions and worries and staff sensitivity to difficulties and inconvenience caused by the condition or treatment.