Workplace physical violence among hospital nurses and physicians in underserved areas in Jordan
Workplace physical violence among hospital nurses and physicians in underserved areas in Jordan
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DOI：
10.1111/jocn.12473
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发表时间：
2014-07-01
影响因子：
4.2
通讯作者：
Al Khawaldeh, Abdullah Talal
中科院分区：
文献类型：
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作者：
AbuAlRub, Raeda Fawzi;Al Khawaldeh, Abdullah Talal
目的和目标（1）研究约旦服务不足地区护士和医生工作场所暴力的发生率、频率和促成因素，（2）确定解决工作场所暴力的现有政策和管理模式。背景工作场所暴力是医疗机构的一个主要问题。了解暴力的性质对于成功地实施管理至关重要。描述性探索性研究设计。方法采用国际劳工局、国际护士理事会、世界卫生组织和公共服务国际于2003年制定的调查问卷，从521名约旦医生和护士（396名护士，125名医生）的便利样本中收集数据，这些医生和护士在服务不足地区的医院工作。结果15%的被调查者曾遭受过身体暴力。助长工作场所暴力的因素与缺乏政策、工作人员不足和缺乏沟通技能有关。只有16.9%的参与者表示，有具体的政策可用于处理工作场所的身体暴力。与会者指出，加强安全和提供培训是减少工作场所暴力的一些重要因素。结论工作场所暴力是一个问题，在服务不足的地区，需要注意的管理者。大多数与会者对管理人员处理事件的方式非常不满。与临床实践的相关性制定针对施暴者的坚定政策，制定保护性暴力指南，以支持医护人员管理工作场所暴力，对于解决工作场所暴力问题至关重要。
Aims and objectives To: (1) examine the incidence, frequency and contributing factors to workplace violence among nurses and physicians in underserved areas in Jordan, and (2) identify the existing policies and the management modalities to tackle workplace violence. Background Workplace violence is a major problem in healthcare organisations. An understanding of the nature of violence is essential to implementing successful management. Design A descriptive exploratory research design. Methods The questionnaire that was developed in 2003 by the International Labor Office, the International Council of Nurses, the World Health Organization, and the Public Services International was used to collect data from a convenience sample of 521 Jordanian physicians and nurses (396 nurses, 125 physicians) who worked in hospitals located in underserved areas. Results Around 15% of the participants were exposed to physical violence. The factors that contributed to workplace violence were related to absence of policies, inadequate staffing and lack of communication skills. Only 16 center dot 9% of participants indicated that there were specific policies available for dealing with physical workplace violence. Strengthening security and providing training were some of the important factors indicated by participants for decreasing violence in the workplace. Conclusions Workplace violence is a problem in underserved areas that needs attention from administrators. Most participants were very dissatisfied with the way the administrators dealt with the incidents. Relevance to clinical practice Instituting firm policies against perpetrators and developing protective violence guidelines to support healthcare staff in managing workplace violence are paramount to tackle the problem of workplace violence.