Factors Affecting the Attrition of Test Users During Living Lab Field Trials
Factors Affecting the Attrition of Test Users During Living Lab Field Trials
复制标题
生活实验室现场试验中影响测试用户流失的因素
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
K. Vervoort
中科院分区：
文献类型：
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作者：
A. Georges;D. Schuurman;K. Vervoort
除了积极的用户参与和多方法方法，活的实验室研究中的第三个主要原则包括捕获最终用户使用创新的现实环境。现场试验是一种研究测试用户与创新在使用环境中的交互作用的方法。然而，在进行实地试验时，用户停止参与研究活动有几个原因，这种现象被贴上了自然减员的标签。在这篇文章中，我们通过分析三个现场试验的试验后调查，阐述了现场试验中的辍学问题。我们的结果表明，与创新相关的几个因素，以及与现场试验设置相关的因素，都对磨耗起到了作用，包括创新的附加值不足，创新在多大程度上满足了测试用户的需求和时间限制。基于我们的发现，我们为管理人员提供了实用的指导方针，以减少现场试验期间的人员流失。
Next to active user involvement and a multi-method approach, a third major principle within living lab research consists of capturing the real-life context in which an innovation is used by end users. Field trials are a method to study the interaction of test users with an innovation in the context of use. However, when conducting field trials, there are several reasons why users stop participating in research activities, a phenomenon labelled as attrition. In this article, we elaborate on drop-outs during field trials by analyzing three post-trial surveys of living lab field trials. Our results show that several factors related to the innovation, as well as related to the field trial setup, play a role in attrition, including the lack of added value of the innovation and the extent to which the innovation satisfies the needs and time restrictions of test users. Based on our findings, we provide practical guidelines for managers to reduce attrition during field trials.