Communication skills of anesthesiologists: An Indian perspective.
Communication skills of anesthesiologists: An Indian perspective.
复制标题
DOI：
10.4103/0970-9185.117116
复制
发表时间：
2013-07
期刊：
影响因子：
--
通讯作者：
Chawla R
中科院分区：
文献类型：
--
作者：
Kumar M;Dash HH;Chawla R
沟通失败是发生事故和投诉的一个风险因素，可以通过手术室团队成员和患者之间的有效沟通来减少这种风险。对麻醉师进行一项关于沟通技巧和相关问题的调查，例如沟通失败时的压力、培训需求、手术室音乐以及工作场所的语言障碍。我们通过电子邮件向参加 2011 年 2 月在印度参加神经麻醉会议的麻醉师 (n = 110) 进行了一项调查。回应率为 61.8% (68/110)。大多数（95.5%）的受访者认为，良好的口头沟通可以带来更好的患者治疗效果，更好地处理危机，并且对于外科医生和麻醉师之间很重要（98.5%）。共有 86% 的麻醉师认为沟通失败给他们带来了压力。 65.2% 的人不赞成通过电子邮件或电话短信代替口头交流的想法。共有82%的受访者认为沟通技巧培训应该是所有医务人员的必修课，77.6%的受访者有兴趣参加此类课程。 62.7%的受访者将工作场所的语言障碍视为障碍。共有80%的受访者认为在手术室播放音乐是合适的。调查结果强调了团队成员之间在手术室中进行有效沟通的必要性，以及需要进行正式培训来改进沟通的必要性。
Communication failure is a risk factor for mishaps and complaints, which can be reduced by effective communication between operating room team members and patients. To conduct a survey among anesthesiologists regarding communications skills and related issues like stress in case of communication failure, need for training, music in operation theater, and language barrier at their work place. We conducted a survey among anesthesiologists coming for a neuroanesthesia conference in India (n = 110) in February 2011 by questionnaire sent by e-mail to them. The response rate was 61.8% (68/110). Majority (95.5%) of the respondents agreed that good verbal communication leads to better patient outcome, better handling of crisis and is important between surgeons and anesthesiologists (98.5%). A total of 86% of the anesthesiologists felt that failure of communication caused stress to them. The idea of communication by e-mail or phone text messages instead of verbal communications was discouraged by 65.2%. A total of 82% of respondents felt that training of communication skills should be mandatory for all medical personnel and 77.6% were interested in participating in such course. Language barrier at work place was seen as hurdle by 62.7% of the respondents. A total of 80% of respondents felt that playing music in operating theater is appropriate. Results of the survey highlight the need for effective communication in the operating room between team members and need for formal training to improve it.