A Web-Based Mindfulness Stress Management Program in a Corporate Call Center: A Randomized Clinical Trial to Evaluate the Added Benefit of Onsite Group Support
A Web-Based Mindfulness Stress Management Program in a Corporate Call Center: A Randomized Clinical Trial to Evaluate the Added Benefit of Onsite Group Support
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DOI：
10.1097/jom.0000000000000680
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发表时间：
2016-03-01
影响因子：
3.2
通讯作者：
Morledge, Thomas J.
中科院分区：
文献类型：
--
作者：
Allexandre, Didier;Bernstein, Adam M.;Morledge, Thomas J.
目的：本研究的目的是确定一个为期8周的网络为基础的，正念压力管理计划（WSM）在企业呼叫center.Methods的额外好处：一百六十一名参与者被随机分配到WSM，WSM与小组支持，WSM与小组和专家临床支持，或等待列表控制。感知压力，倦怠，情绪和心理健康，正念和生产力进行了测量，在基线，第8周和16周，和1 year.Results：在线使用率低，参与者喜欢CD的使用和小组练习。与对照组相比，所有活动组的感知压力显着减少，情绪和心理健康状况显着增加。小组支持改善参与，参与，和outcomes.Conclusion：自我导向的正念计划与小组的做法和支持，可以提供一个负担得起的，有效的，可扩展的工作场所压力管理解决方案。结合网络和传统光盘交付也可使参与受益。
Objective:The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support.Methods:One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year.Results:Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes.Conclusion:A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.