The Nursing Home Compare Report Card: Consumers' Use and Understanding
The Nursing Home Compare Report Card: Consumers' Use and Understanding
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DOI：
10.1080/08959420902733272
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发表时间：
2009-01-01
影响因子：
5.1
通讯作者：
Castle, Nicholas G.
中科院分区：
文献类型：
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作者：
Castle, Nicholas G.
疗养院比较报告卡在万维网上提供了有关美国几乎所有疗养院质量措施的信息。在这项研究中，我们首先检查了消费者是否使用疗养院比较。其次，我们检查了消费者是否能够准确解读疗养院比较中提供的质量信息。数据收集自 4754 名疗养院居民的家庭成员。使用理解指数来检查家庭成员是否理解疗养院比较中包含的每项质量指标的信息。我们发现，其中 31% 的消费者使用互联网选择疗养院，12% 的消费者使用疗养院比较进行回忆。我们还发现，总体来说，理解指数得分较高，表明理解力较好。仅仅拥有疗养院比较报告卡并不意味着它将被使用，也不意味着它可以以任何有意义的方式影响消费者。调查结果显示，消费者了解 Nursing Home Compare 信息，目前约有 12% 的消费者访问该网站。
The Nursing Home Compare report card provides information on the World Wide Web about quality measures for almost every nursing home in the United States. In this research, we first examined whether consumers were using Nursing Home Compare. Second, we examined whether consumers could accurately interpret the quality information given in Nursing Home Compare. Data were collected from 4754 family members of nursing home residents. A comprehension index was used to examine whether the information contained in Nursing Home Compare for each quality measure was understood by family members. We found that 31% of these consumers used the Internet in choosing a nursing home, and 12% recalled using Nursing Home Compare. We also found that, in general, the comprehension index scores were high, indicating good understanding. Simply having the Nursing Home Compare report card available does not mean that it will be used, nor does it mean that it can influence consumers in any meaningful way. The findings show that consumers understand Nursing Home Compare information, and approximately 12% currently access the Web site.