A Concept of Service Engineering: A Modeling Method and A Tool for Service Design
A Concept of Service Engineering: A Modeling Method and A Tool for Service Design
复制标题
服务工程的概念：服务设计的建模方法和工具
DOI：
10.1109/icsssm.2006.320581
复制
发表时间：
2006
期刊：
影响因子：
--
通讯作者：
Y. Shimomura
中科院分区：
文献类型：
--
作者：
T. Hara;T. Arai;Y. Shimomura
世纪，制造商需要向顾客提供的不仅仅是物化产品，而是服务。为了实现服务的工程设计，我们提出了一个新的工程学科，“服务工程”。工程设计的目标是将顾客的价值从实物产品转向服务工程。我们将服务定义为服务提供者和服务接收者之间改变接收者状态的活动。在此基础上，提出了一种建模方法：使用Persona的概念对接收者进行建模，根据产品和服务的功能和属性对其进行统一建模，利用接收者的参数对客户满意度进行评价。提出并实现了一个基于服务的计算机辅助设计系统--服务浏览器。最后，以服务浏览器为例，说明了服务工程的发展前景
Manufacturers need to supply services more than materialized products to customers in 21st century. In order to achieve engineering design for services, we propose a novel engineering discipline, "service engineering". Target of engineering design turns customer's value in service engineering rather than physical products. We define a service as an activity between a service provider and a service receiver to change states of the receiver. Based on the definition, a modeling method is proposed: a receiver is modeled using the concept of "Persona"; products and services are modeled uniformly according to their functions and attributes; the customers' satisfactions are evaluated by means of parameters of the receivers. A computer-aided design system on service, called "service explorer," is proposed and implemented. As a result, the future in service engineering are illustrated through an example on service explorer
Universal Abduction Studio--设计创造性思维的设计支持环境的提案--
DOI：
--
发表时间：
2003
期刊：
The Fourteenth International Conference on Engineering Design (ICED 03),Stockholm(A.Folkman, K.Gralen, M.Norell and U.Seligren eds.)
影响因子：
--
作者：
H.Takeda;H.Sakai;Y.Nomaguchi;M.Yoshioka;Y.Shimomura;T.Tomiyama
通讯作者：
T.Tomiyama
基于服务工程的服务设计过程模型的提出。
DOI：
--
发表时间：
2006
期刊：
Tools and Methods of Competitive Engineering Vol. 2
影响因子：
--
作者：
Y.Shimomura;T.Sakao;L.Petti;A.Raggi
通讯作者：
A.Raggi