Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant
Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant
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基于人类行为和 POS 数据可视化改进服务流程：以日本餐厅为例
DOI：
10.1007/978-4-431-54816-4_1
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发表时间：
2013
期刊：
影响因子：
1.4
通讯作者：
T. Kurata
中科院分区：
文献类型：
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作者：
T. Fukuhara;Ryuhei Tenmoku;T. Okuma;Ryoko Ueoka;Masanori Takehara;T. Kurata
描述了一个基于人的行为可视化和POS(销售点)数据的日本餐厅服务流程改进的案例。我们开发了一个人的行为感知和可视化套件，用于支持实际服务领域的经理和员工通过可视化行为和POS数据来了解和改进他们的服务流程。我们在餐厅进行了一次使用套间的实验，证实经理和员工能够了解他们的常规流程，通过使用套间制定改进流程的计划，并改进他们的流程，观察到在用餐区域等待员工的逗留率和额外点餐数量的增加。描述了该套装的概述和实验结果。
A case study of service process improvement based on visualization of human-behavior and POS (point-of-sales) data in a Japanese restaurant is described. We developed a human-behavior sensing and visualization suite for supporting managers and employees in actual service fields to understand and improve their service processes by visualizing of both behavior and POS data. We had an experiment using the suite in the restaurant and confirmed that managers and employees were able to understand their ordinary processes, make plans for improving their processes by using the suite, and improve their processes which are observed as the increase of the stay ratio of a waiting staff in dining areas and the number of additional orders. An overview of the suite and experiment results is described.
使用 UML 进行护理业务建模：从时间和运动研究到业务建模
DOI：
--
发表时间：
2011
期刊：
影响因子：
--
作者：
Sachiko Shimizu;Rie Tomizawa;Maya Iwasa;Satoko Kasahara;Tamami Suzuki;Fumiko Wako;Ichiroh Kanaya;Kazuo Kawasaki;Atsue Ishii;Kenji Yamada Yuko Ohno
通讯作者：
Kenji Yamada Yuko Ohno