Seeking Help in the Shadow of Doubt: The Sensemaking Processes Underlying How Nurses Decide Whom to Ask for Advice
Seeking Help in the Shadow of Doubt: The Sensemaking Processes Underlying How Nurses Decide Whom to Ask for Advice
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DOI：
10.1037/a0016557
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发表时间：
2009-09-01
影响因子：
9.9
通讯作者：
Grant, Adam M.
中科院分区：
文献类型：
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作者：
Hofmann, David A.;Lei, Zhike;Grant, Adam M.
尽管学者们通常认为个人在需要帮助时会寻求专家的帮助，但最近的研究表明，寻求专家的帮助可能代价高昂。作者提出，将潜在的帮助提供者视为可接近或值得信赖可以降低寻求帮助的成本，从而鼓励个人向专家寻求帮助。他们进一步预测，对潜在帮助提供者的专业知识、可及性和可信度的看法是由他们的经验、正式角色和组织承诺决定的。他们通过对 146 名医疗保健一线护士的研究来研究他们的理论模型。他们发现，寻求帮助的决定取决于寻求帮助者对专家的可接近性和可信度的看法，而这些看法是通过经验、正式角色和情感组织承诺来预测的。讨论了理论和实践意义。
Although scholars often assume that individuals seek out experts when they need help, recent research suggests that seeking help from experts can be costly. The authors propose that perceiving potential help providers as accessible or trustworthy can reduce the costs of seeking help and thus encourage individuals to seek help from experts. They further predict that perceptions of potential help providers' expertise, accessibility, and trustworthiness are shaped by their experience, formal roles, and organizational commitment. They investigated their theoretical model in a study of 146 nurses on the front lines of healthcare. They found that the decision to seek out help depends on help-seekers' perceptions of experts' accessibility and trustworthiness, and that these perceptions are predicted by experience, formal roles, and affective organizational commitment. Theoretical and practical implications are discussed.