An Interdisciplinary Approach for Successfully Integrating Human-Centered Design Methods into Development Processes Practiced by Industrial Software Development Organizations
An Interdisciplinary Approach for Successfully Integrating Human-Centered Design Methods into Development Processes Practiced by Industrial Software Development Organizations
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DOI：
10.1007/3-540-45348-2_5
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发表时间：
2001-05
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影响因子：
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通讯作者：
E. Metzker;Michael Offergeld
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文献类型：
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作者：
E. Metzker;Michael Offergeld
在一个竞争对手只需点击鼠标即可到达的世界中，以人为本的设计（HCD）方法从最后一分钟的附加组件转变为软件开发生命周期的重要组成部分。然而，案例研究表明，现有的过程模型HCD没有准备好，以科普在工业软件开发组织的HCD方法的引入和建立过程中通常遇到的组织障碍。关于如何将HCD方法最有效、最平滑地集成到软件开发组织所实践的开发过程中的知识仍然是不可用的。为了弥合这一差距，我们提出了基于经验的以人为本的设计生命周期，这是软件工程，人机交互和流程改进领域专家的跨学科努力。我们的方法旨在支持软件开发组织中HCD过程的引入、建立和持续改进。该方法包括一个过程模型，工具和组织措施，促进利用HCD方法，否则以技术为中心的开发过程，并促进组织学习HCD。我们目前的案例研究结果，我们的方法已成功地应用于一个主要的工业软件开发项目。
In a world where competitors are just a mouse-click away, humancentered design (HCD) methods change from a last minute add-on to a vital part of the software development lifecycle. However, case studies indicate that existing process models for HCD are not prepared to cope with the organizational obstacles typically encountered during the introduction and establishment of HCD methods in industrial software development organizations. Knowledge about exactly how to most efficiently and smoothly integrate HCD methods into development processes practiced by software development organizations is still not available. To bridge this gap, we present the experience-based human-centered design lifecycle, an interdisciplinary effort of experts in the fields of software engineering, human-computer interaction, and process improvement. Our approach aims at supporting the introduction, establishment and continuous improvement of HCD processes in software development organizations. The approach comprises a process model, tools, and organizational measures that promote the utilization of HCD methods in otherwise technology-centered development processes and facilitate organizational learning in HCD. We present results of a case study where our approach has been successfully applied in a major industrial software development project.