Increasing Clinical, Satisfaction, and Financial Performance Through Nurse-driven Process Improvement
Increasing Clinical, Satisfaction, and Financial Performance Through Nurse-driven Process Improvement
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通过护士驱动的流程改进提高临床、满意度和财务绩效
DOI：
10.1097/00005110-200302000-00002
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发表时间：
2003
期刊：
影响因子：
--
通讯作者：
Caroline Sims
中科院分区：
文献类型：
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作者：
Caroline Sims
供应商和监管机构越来越多地要求医院以更低的成本记录临床质量和客户满意度。护士领导寻找方法来满足这些要求，同时保留他们最宝贵的资源：医疗保健工作者（特别是护士）。一线领导者在质量、成本效益和员工保留之间进行平衡。作者讨论了计划，方法，实施和结果的工作人员驱动的过程改进倡议。
Providers and regulatory agencies are increasing their demands for hospitals to document clinical quality and customer satisfaction at a decreased cost. Nurse leaders search for ways to meet these requirements while retaining their most valuable resource: healthcare workers (especially nurses). First-line leadership struggles with balancing quality, cost-effectiveness, and staff retention. The author discusses the planning, methodology, implementation, and outcomes of a staff driven process improvement initiative.