EVALUATING PUBLIC-SECTOR INFORMATION-SYSTEMS - SATISFACTION VERSUS IMPACT
EVALUATING PUBLIC-SECTOR INFORMATION-SYSTEMS - SATISFACTION VERSUS IMPACT
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DOI：
10.1016/0149-7189(93)90023-2
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发表时间：
1993-04-01
影响因子：
1.6
通讯作者：
ROCHELEAU, B
中科院分区：
文献类型：
--
作者：
ROCHELEAU, B
对警察信息系统的评估采用满意度和影响两种衡量标准。警方报告对其系统的满意率很高，但除了报告外，在生产力、人员分配和其他决策形式等领域几乎没有影响。探讨了满意度的动态变化。近一半的部门报告说，他们的满意度发生了变化。制定了一种新的分类，既考虑了满意度，也考虑了变化的性质。有人认为，这一措施将有助于确定哪些组织的用户正在改变他们对该系统的态度。讨论了对信息系统评估的影响。
Police information systems are evaluated using both satisfaction and impact measures. Police reported high rates of satisfaction with their systems, but, with the exception of reporting, little or no impact in areas such as productivity, personnel allocation, and other forms of decision making. The dynamics of satisfaction are explored. Nearly half of the departments report that their satisfaction has changed. A new classification is developed that takes into consideration both satisfaction and the nature of the change. It is argued that this measure would help to identify organizations where users are in the process of changing their attitudes toward the system. Implications for the evaluation of information systems are discussed.