The Role of Employees in Digital Transformation: A Preliminary Study on How Employees’ Digital Literacy Impacts Use of Digital Technologies
The Role of Employees in Digital Transformation: A Preliminary Study on How Employees’ Digital Literacy Impacts Use of Digital Technologies
复制标题
员工在数字化转型中的作用：员工数字素养如何影响数字技术使用的初步研究
DOI：
10.1109/tem.2021.3087724
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发表时间：
2021-06
影响因子：
5.8
通讯作者：
D. Cetindamar;B. Abedin;K. Shirahada
中科院分区：
文献类型：
--
作者：
D. Cetindamar;B. Abedin;K. Shirahada
尽管云技术等数字技术在企业转型中很普遍，但员工及其数字技能在这一过程中的作用在很大程度上被忽视了。本文提出了数字素养的新概念，以探讨员工在理解数字技术及其实现的各种机会中的作用。通过将数字素养作为企业员工利用云技术认知行为的前因，运用计划行为理论（Theory of Planned Behavior，TPB）对124名澳大利亚员工的技术使用意向和行为进行了初步实证分析。定量分析表明，TPB支持企业对云技术的利用，企业员工的数字素养与企业对云技术的利用存在正相关关系。总的来说，这项研究有助于技术管理文献，提供了一个可行的结构来衡量数字素养的形式员工的数字技能。此外，它通过引入数字素养作为感知行为控制变量来扩展TPB框架，该变量有助于检查员工在数字化转型中的作用。文章最后总结了本研究的意义和局限性，并对未来的研究提出了建议。
Even though digital technologies such as cloud technologies are prevalent in transforming businesses, the role of employees and their digital skills in the process is, to a large extent, neglected. This article brings forward the novel concept of digital literacy to explore the role of employees in understanding the wide variety of opportunities of digital technologies and their actualization. By treating digital literacy as the antecedent of cognitive behavior of employees in utilizing cloud technology at companies, we apply the Theory of Planned Behavior (TPB) for analyzing preliminary empirical data collected from 124 Australian employees’ technology use intentionality and behavior. The quantitative analysis shows that the TPB holds for the utilization of cloud technology and there is a positive relationship between employees' digital literacy and the utilization of cloud technology at companies. Overall, the study contributes to the technology management literature by offering a workable construct to measure the digital skills of employees in the form of digital literacy. Further, it expands the TPB framework by introducing digital literacy as a perceived behavior control variable that helps to examine the role of employees in digital transformation. The paper ends with implications and limitations of our preliminary study, followed with suggestions for future studies.