'Street-Level Justifications': Service Providers Mediating Refugee Reception in the Urban Context of Istanbul
'Street-Level Justifications': Service Providers Mediating Refugee Reception in the Urban Context of Istanbul
复制标题
“街头理由”：服务提供商在伊斯坦布尔城市背景下调解难民接待
DOI：
10.1093/jrs/feaa061
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发表时间：
2022
影响因子：
1.7
通讯作者：
Üstübici A
中科院分区：
文献类型：
--
作者：
Üstübici A
本文讨论了服务提供者在公民和难民接收政策之间的调停作用。基于对当地政府官员和非政府组织工作人员的采访的分析，以及对伊斯坦布尔两个区的观察，我检查了服务提供商用来对抗公民表达的反难民不满的“街头理由”。文章建议，当街头官员努力通过三种类型的话语策略来证明他们对难民的工作是合理的：文化相似性、呼吁同理心和务实解释。这种通过不断重新定义我们和他们的战略，对社会凝聚力产生了影响。文章对土耳其境内的难民接待政策进行了中观层面的分析，并强调了最初接待的局限性。这些发现对其他情况也有更广泛的影响，在这些情况下，流离失所人口或移徙人口的安置还处于起步阶段，政策是自上而下的，官僚结构在流离失所人口、公民和他们可获得的资源之间进行调解。
This article discusses the mediating role of service providers between citizens and refugee reception policies. Based on an analysis of interviews with local government officials and NGO workers and observations in two districts of Istanbul, I examine the ‘street-level justifications’ that service providers use to counter anti-refugee resentments expressed by the citizens. The article suggests that as street-level bureaucrats endeavour to justify their work with refugees through three types discursive strategies; cultural similarity, call for empathy, and pragmatic explanations. Such strategies by constantly re-defining us and them, bear implications for social cohesion. The article offers a meso-level analysis of refugee reception policies in the Turkish context and highlights the limits of initial hospitality. The findings have wider implications for other contexts where the settlement of displaced or migrant populations is rather nascent, policies are top-down and where bureaucratic structures mediate among displaced populations, citizens, and the resources available to them.