Physical therapists' nonverbal communication predicts geriatric patients' health outcomes
Physical therapists' nonverbal communication predicts geriatric patients' health outcomes
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DOI：
10.1037/0882-7974.17.3.443
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发表时间：
2002-09-01
影响因子：
3.7
通讯作者：
Winograd, CH
中科院分区：
文献类型：
--
作者：
Ambady, N;Koo, J;Winograd, CH
两项研究探讨了医疗保健提供者的非语言交流模式与治疗效果之间的联系。在研究 1 中，物理治疗师在与客户的治疗过程中被录像。天真的法官对治疗师非语言行为的简短样本进行了评分。然后，法官的评分与客户入院、出院时以及出院后 3 个月时的身体、认知和心理功能相关。治疗师的疏远行为与客户身体和认知功能的短期和长期下降密切相关。疏远是通过不微笑和将目光从客户身上移开的方式来表达的。相比之下，通过微笑、点头和皱眉所揭示的面部表情与短期和长期的功能改善相关。在研究 2 中，老年受试者对治疗师的疏远行为的看法比积极行为更消极。
Two studies explored the link between health care providers' patterns of nonverbal communication and therapeutic efficacy. In Study 1, physical therapists were videotaped during a session with a client. Brief samples of therapists' nonverbal behavior were rated by naive judges. Judges' ratings were then correlated with clients' physical, cognitive, and psychological functioning at admission, at discharge, and at 3 months following discharge. Therapists' distancing behavior was strongly correlated with short- and long-term decreases in their clients' physical and cognitive functioning. Distancing was expressed through a pattern of not smiling and looking away from the client. In contrast, facial expressiveness, as revealed through smiling, nodding, and frowning, was associated with short- and long-term improvements in functioning. In Study 2, elderly subjects perceived distancing behaviors of therapists more negatively than positive behaviors.