EMPLOYERS’ VIEWS ON IMPORTANCE OF ENGLISH PROFICIENCY AND COMMUNICATION SKILL FOR EMPLOYABILITY IN MALAYSIA
EMPLOYERS’ VIEWS ON IMPORTANCE OF ENGLISH PROFICIENCY AND COMMUNICATION SKILL FOR EMPLOYABILITY IN MALAYSIA
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雇主对英语水平和沟通能力对马来西亚就业重要性的看法
DOI：
10.17509/ijal.v7i2.8132
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
Collin Jerome
中科院分区：
文献类型：
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作者：
S. Ting;Ernisa Marzuki;K. Chuah;Jecky Misieng;Collin Jerome
毕业生的就业能力在许多国家都是一个问题，包括马来西亚，毕业生的高失业率往往归因于他们缺乏英语能力和沟通技巧。这两个独特的元素经常被整理，重要的是要找出哪一个对雇主更重要。这项研究调查了雇主对毕业生在马来西亚私营部门就业的英语水平和沟通技巧的重要性的看法。这些数据来自与10名有能力招聘员工的私营部门雇主进行的半结构化访谈。分析了21，433字的访谈记录。结果显示，马来西亚私营部门的雇主将语言能力和沟通技巧视为独立的素质。雇主愿意考虑聘用英语水平一般但具备良好沟通技巧的求职者，但如客户服务及市场推广等需要较多英语沟通的工作则除外。结果还显示，良好的沟通技巧可以增加就业能力和职业发展机会。调查结果强调了大学需要强调的沟通技能，以便他们的毕业生拥有在就业面试和工作中表现良好的必要技能。
Employability of graduates is a concern in many countries, including Malaysia, and the high unemployment rate among graduates is often attributed to their lack of English proficiency and communication skills. These two distinctive elements are often collated, and it is important to find out which is more important to employers. The study examined the employers’ views on the importance of English proficiency and communication skill for graduates to be employed in the Malaysian private sector. The data were from semi-structured interviews conducted with 10 employers in the private sector who were in the position to recruit staff. The 21,433-word interview transcripts were analyzed. The results revealed that employers in the Malaysian private sector view language proficiency and communication skills as separate qualities. The employers are willing to consider employing candidates with average English proficiency if they have good communication skills, except for jobs which require more communication in English such as customer service and marketing. The results also revealed that good communication skills can increase employability and opportunities for career advancement. The findings highlight the communication skills that universities need to emphasize so that their graduates have the necessary skills to perform well in employment interviews and in their work.