Perspective Taking and Communication Satisfaction in Coworker Dyads
Perspective Taking and Communication Satisfaction in Coworker Dyads
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同事二人组中的观点采择和沟通满意度
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
Amber N. W. Raile
中科院分区：
文献类型：
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作者：
H. Park;Amber N. W. Raile
本研究探讨了自我评价和他人评价的视角采择是否会趋同，并探讨了同事间的视角采择与沟通满意度之间的关系。设计/方法/方法以韩国27所幼儿园的114名被试为样本，提供了350个二元结构的数据。被试对自己的观点采纳倾向、同事的观点采纳倾向以及与同事交流时的满意度进行评分。结果自我评价和其他评价的观点采纳倾向之间没有显著的相关性，自我评价的观点采纳与其他评价的沟通满意度没有显著的相关性。相反，其他评价视角与其他评价的沟通满意度呈正相关。自我评价的观点采纳度超过他人评价的视角采纳度与他人评价的沟通满意度呈负相关。含义当一个人感到她/他的同事接受她/他的观点并理解她/他时，她/他倾向于报告更高的沟通满意度。相反，对观点采择能力的自我评价与同事对观点采择行为的评价几乎没有相关性；因此，个人可能不是对自己从他人角度出发的能力的最佳评判者。自我评级似乎对其他人报告的与个人沟通的沟通满意度几乎没有影响。原创性/价值本研究通过对在小组环境中密切合作的同事进行抽样，测试了自我评级视角采取的效用。密切的工作关系帮助我们对自己的观点与他人的观点进行更准确的比较。
PurposeThis study addressed whether or not self-rated and other-rated perspective taking would converge and questioned the relationship between perspective taking and communication satisfaction among coworkers.Design/methodology/approachA sample of 114 participants, all coworkers at 27 kindergartens in Korea, provided data to form 350 dyads. The participants rated their own perspective-taking tendency, their coworkers’ perspective-taking tendency, and how satisfied they were when communicating with each coworker.FindingsNo significant correlation between self-rated and other-rated perspective-taking tendencies was observed, and self-rated perspective taking was not significantly correlated with other-rated communication satisfaction. In contrast, other-rated perspective taking positively correlated with other-rated communication satisfaction. The extent to which self-rated perspective taking exceeded other-rated perspective taking was negatively related to other-rated communication satisfaction.ImplicationsAn individual tends to report higher communication satisfaction when she/he feels that her/his coworker takes her/his perspective and understands her/him. Conversely, self-ratings of perspective taking ability can have little relevance to coworker evaluations of perspective taking behavior; thus, individuals might not be the best judges of their ability to take the perspective of others. Self-ratings also appear to have little impact on the communication satisfaction that others report with their communication with an individual.Originality/valueThis study tested the utility of self-rated perspective taking by taking a sample of coworkers who had worked closely in small group settings for substantial time. The close working relationships helped us to make more accurate comparisons of one’s own viewpoint versus the viewpoint of others.