Hospital performance reports: Impact on quality, market share, and reputation
Hospital performance reports: Impact on quality, market share, and reputation
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DOI：
10.1377/hlthaff.24.4.1150
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发表时间：
2005-07-01
期刊：
影响因子：
9.7
通讯作者：
Tusler, M
中科院分区：
文献类型：
--
作者：
Hibbard, JH;Stockard, J;Tusler, M
这项研究建立在早期的工作，通过评估公立医院绩效报告对消费者和医院的长期影响。在这样做的过程中，我们阐明了关于刺激质量改进的替代假设的相对重要性。研究结果表明，使性能数据公开的结果在临床领域的改进报告。此前的一项调查显示，公开报告中包括的医院认为该报告会影响他们的公众形象。事实上，消费者调查显示，包容性确实影响了医院的声誉。
This study builds on earlier work by assessing the long-term impact of a public hospital performance report on both consumers and hospitals. In doing so, we shed light on the relative importance of alternative assumptions about what stimulates quality improvements. The findings indicate that making performance data public results in improvements in the clinical area reported upon. An earlier investigation indicated that hospitals included in the public report believed that the report would affect their public image. Indeed, consumer surveys suggest that inclusion did affect hospitals' reputations.