Creating citizen-consumers:: changing publics and changing public services
Creating citizen-consumers:: changing publics and changing public services
复制标题
创建公民消费者：改变公众和改变公共服务
DOI：
10.1108/09513550810846131
复制
发表时间：
2008
影响因子：
2.8
通讯作者：
J. Kelly
中科院分区：
文献类型：
--
作者：
J. Kelly
消费主义的传播及其在用户获取公共服务时选择范围的扩大可能被与托尼·布莱尔密切相关的新现代化主义者视为最新时尚。在本书中，作者超越了布莱尔的影响和新工党的特殊性，对公共服务向消费主义转变的理论政治、政策和实践问题进行了实质性分析。作者以实证证据为坚实基础，探讨了关于公民消费者作为公共服务改革驱动力的持续争议，以使其符合消费社会的经验和期望。在一篇写得很好、令人信服的著作中，作者探讨了“消费主义话语”如何影响英国公共服务组织的性质、公共部门专业人士如何应对新的政策话语以及对公共服务及其用户的影响。因此，本书不仅考虑了公民消费者崛起的前因，还包括了对从业者如何对选择议程做出反应的见解，以及这些发展对用户不断变化的期望的影响。
The spread of consumerism and its manifestation in widening users' choice when they access public services may be perceived as the latest fad by the neo‐modernisers associated closely with Tony Blair. In this book, the authors look beyond the influence of Blair and the specificity of New Labour, to offer a substantial analysis of the theoretical political, policy and practice issues in the shift towards consumerism in public services.Firmly grounded on empirical evidence, the authors explore on‐going controversies about the citizen‐consumer as a driver to reform public services to bring them in line with the experiences and expectations of a consumer society. In a well‐written and cogent piece of work, the authors explore how the “discourses of consumerism” has affected the nature of UK public service organizations, how public sector professionals responded to the new policy discourse and the impact on public services and their users. Hence, the book not only considers the antecedents of the rise of the citizen‐consumer but also includes insights into how practitioners responded in turn to the choice agenda and the implications of these developments to the changing expectations of the users.