Public service productivity: how to capture outputs?
Public service productivity: how to capture outputs?
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公共服务生产力：如何获取产出？
DOI：
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发表时间：
2011
期刊：
影响因子：
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通讯作者：
Antti Lönnqvist
中科院分区：
文献类型：
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作者：
Aki Jääskeläinen;Antti Lönnqvist
目的——本文旨在研究公共服务背景下服务生产率的微观（管理）衡量，特别是不同产出要素的作用。设计/方法/途径——根据有关服务生产率和公共部门绩效的现有文献总结了有关该问题的当前知识。研究了芬兰赫尔辛基市四种不同服务业的衡量挑战和潜在解决方案。研究结果——案例研究表明，复杂的服务产出可以分为多个组成部分（有形和无形），可用于设计更复杂的生产力衡量标准。研究结果增加了对公共服务产出定义相关问题的现有理解。研究局限性/影响——本研究提供了知识来支持分类方法在服务生产力衡量中的应用。然而，需要更多的研究才能充分利用这种方法......
Purpose – This paper aims to investigate the micro‐level (managerial) measurement of service productivity in the context of public services, in particular, the role of different output elements.Design/methodology/approach – Current knowledge on the issue is summarised based on the existing literature on service productivity and public sector performance. Measurement challenges and potential solutions are studied in four different services of the city of Helsinki, Finland.Findings – The case study demonstrates that complex service outputs can be divided into components (both tangible and intangible) that can be utilised in designing more sophisticated productivity measures. The findings add to the existing understanding about issues related to public service output definition.Research limitations/implications – This study provides knowledge to support the application of a disaggregated approach to service productivity measurement. However, more research is needed in order to fully utilise this approach in ...