Accountability and governance in social care: the impact of personalisation
Accountability and governance in social care: the impact of personalisation
复制标题
社会关怀中的问责和治理：个性化的影响
DOI：
10.1108/qram-04-2014-0033
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发表时间：
2014
影响因子：
1.9
通讯作者：
E. Bracci
中科院分区：
文献类型：
--
作者：
E. Bracci
目的--本文件的目的是说明在英格兰推出的通过个人预算提供社会照顾的新公共治理议程下，问责制结构的变化。设计/方法/办法--本文件借鉴了问责制和公共治理文献，特别是Hupe和Hill提出的问责制框架。证据是从英国两个县议会进行的探索性案例研究中收集的。调查结果--个人预算的采用改变了参与共同生产社会服务的不同行为者的作用。该案例研究了问责和治理过程中的证据变化，特别是在将责任和问责下放给客户的个人预算制度方面。具体地说，客户在责任链中的角色已经转移和扩大，从而发展为合作伙伴关系。原创性/价值--这项研究是第一批分析英国社会服务的个性化议程与相关问责机制之间关系的研究之一。此外，本文还根据公众目前所扮演的不同角色，提炼了Hupe和Hill提出的理论框架。
Purpose - – The aim of the paper is to illustrate the changing structure of accountability under a new public governance agenda introduced in England to deliver social care through personal budgets. Design/methodology/approach - – The paper draws on accountability and public governance literature, in particular, the accountability framework proposed by Hupe and Hill. The evidence was gathered from exploratory case studies conducted in two English County Councils. Findings - – The introduction of personal budgets has modified the roles of the different actors involved in the co-production of social services. The case studies evidence changes in the accountability and governance process, particularly with respect to the personal budget regime that has devolved responsibility and accountability to the customer. Specifically, the customer's role has shifted and expanded in the accountability chain and thus developed into a partnership. Originality/value - – This study is one of the first to analyse the relationship between the personalisation agenda in English social services and the relevant accountability mechanisms involved. Moreover, the paper refines the theoretical framework proposed by Hupe and Hill according to the different role the public now plays.