Methodology for assessing the service level offered in the check-in area of brazilian regional airports
Methodology for assessing the service level offered in the check-in area of brazilian regional airports
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DOI：
10.14295/transportes.v28i5.2083
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发表时间：
2020-12
期刊：
影响因子：
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通讯作者：
B. Mascarenhas;Giovanna Miceli Ronzani Borille;C. Alves
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文献类型：
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作者：
B. Mascarenhas;Giovanna Miceli Ronzani Borille;C. Alves
Recebido：2020年9月5日发布日期：2020年6月12日发布日期：2020年12月15日地区编辑：Alexandre de Barros摘要本文提出了一种方法来评估巴西地区机场值机区域提供的服务水平，并将Na onal Civil Avia on Secretariat提出的客运大楼项目作为案例研究。对于这项研究的操作方面，终端基础设施和用户配置文件被认为是。田口实验正交表法被用来减少评估的情况下，与决策理论的数量。一个容易应用的分析方法，旅客航站楼办理登机手续产生的结果，可以帮助决策者在他们的努力，以减少投资，在机场航站楼阶段和操作米泽系统的操作。
Recebido: 5 de setembro de 2020 Aceito para publicação: 12 de junho de 2020 Publicado: 15 de dezembro de 2020 Editor de área: Alexandre de Barros ABSTRACT This paper proposes a methodology to evaluate the level of service offered in the checkin area of Brazilian regional airports, using as a case study a passenger terminal project proposed by the Na onal Civil Avia on Secretariat. For this study opera onal aspects, terminal infrastructure and user profile were considered. The Taguchi Experiment Orthogonal Array Method was used to reduce the number of scenarios evaluated with Queueing Theory. An easy to apply analy cal approach to passenger terminal check-in yield results that can assist decision makers in their efforts to reduce investments in the airport construc on phase and op mize system opera on.