Research on information technology in the hospitality industry
Research on information technology in the hospitality industry
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发表时间：
2006
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通讯作者：
P. O'Connor;Jamie Murphy
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文献类型：
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作者：
P. O'Connor;Jamie Murphy
This paper reviews recent research on information t echnology in the hospitality industry. The analysis revealed three broad researc h areas: the Internet's effects on distribution; on pricing; and on consumer interacti ons. Similar to aftermath of the dot com boom, the hospitality industry is realising tha t information technology has unintended effects and prognosticators are often wr ong. While the reviewed articles provide sound advice for hospitality operators and rich stream of future research for academics, poor rigor and a lack of relevance throu gh t the reviewed journals underscore a worrying trend in hospitality research .
