"I regretted the minute I pressed share": a qualitative study of regrets on Facebook
"I regretted the minute I pressed share": a qualitative study of regrets on Facebook
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DOI：
10.1145/2078827.2078841
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发表时间：
2011-07
期刊：
影响因子：
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通讯作者：
Yang Wang;Gregory Norcie;Saranga Komanduri;A. Acquisti;P. Leon;L. Cranor
中科院分区：
文献类型：
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作者：
Yang Wang;Gregory Norcie;Saranga Komanduri;A. Acquisti;P. Leon;L. Cranor
我们调查了与用户在一个流行的社交网站上的帖子相关的遗憾。我们的研究结果是基于一系列的采访，用户日记和在线调查，涉及569名美国Facebook用户。他们的遗憾围绕着敏感的话题，内容与强烈的感情，谎言和秘密。我们的研究揭示了用户发布后来后悔的帖子的几个可能原因：（1）他们希望以有利的方式被感知，（2）他们不考虑他们发帖的原因或帖子的后果，（3）他们错误地判断了他们社交圈内的文化和规范，（4）他们在发帖时处于高度情绪化的“热”状态，或在药物或酒精的影响下，（5）他们的帖子被非预期的受众看到，（6）他们没有预见到他们的帖子如何被他们的预期受众中的人感知，以及（7）他们误解或滥用Facebook平台。一些报告的事件产生了严重影响，如关系破裂或失业。我们讨论了在研究与社交网站帖子相关的负面体验时的方法论考虑，以及帮助社交网站用户避免这种遗憾的方法。
We investigate regrets associated with users' posts on a popular social networking site. Our findings are based on a series of interviews, user diaries, and online surveys involving 569 American Facebook users. Their regrets revolved around sensitive topics, content with strong sentiment, lies, and secrets. Our research reveals several possible causes of why users make posts that they later regret: (1) they want to be perceived in favorable ways, (2) they do not think about their reason for posting or the consequences of their posts, (3) they misjudge the culture and norms within their social circles, (4) they are in a "hot" state of high emotion when posting, or under the influence of drugs or alcohol, (5) their postings are seen by an unintended audience, (6) they do not foresee how their posts could be perceived by people within their intended audience, and (7) they misunderstand or misuse the Facebook platform. Some reported incidents had serious repercussions, such as breaking up relationships or job losses. We discuss methodological considerations in studying negative experiences associated with social networking posts, as well as ways of helping users of social networking sites avoid such regrets.