Development and process evaluation of a Web-based responsible beverage service training program.
Development and process evaluation of a Web-based responsible beverage service training program.
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DOI：
10.1186/1747-597x-7-41
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发表时间：
2012-09-22
期刊：
影响因子：
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通讯作者：
Christiansen SM
中科院分区：
文献类型：
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作者：
Danaher BG;Dresser J;Shaw T;Severson HH;Tyler MS;Maxwell ED;Christiansen SM
负责任的饮料服务（RBS）培训旨在改善商业机构的酒精服务，通常是在讲习班上提供。最近，基于网络的RBS培训计划已经出现。本报告描述了一个创新的网络提供RBS程序的形成发展和随后的设计，并评估该程序对服务器的知识，态度和自我效能的影响。使用焦点小组和可用性测试的形成性程序被用来开发基于Web的RBS培训计划。专业的酒精服务器（N = 112）谁担任服务器和/或经理在酒精服务设置被招募参加。使用前后评估设计来评估与使用该程序相关的变化。使用该计划的参与者在RBS知识，态度和自我效能方面表现出显着的改善。虽然目前的研究并没有直接观察和确定的干预对服务器的行为的影响，它表明，开发过程中，结合多学科团队的输入与最终用户的反馈，导致创建一个基于Web的RBS程序，这是深受服务器和改变相关的知识，态度和自我效能。研究结果还有助于建立一个必要的证据基础，以支持使用在线RBS培训，这已经得到了很少的研究关注。
Responsible beverage service (RBS) training designed to improve the appropriate service of alcohol in commercial establishments is typically delivered in workshops. Recently, Web-based RBS training programs have emerged. This report describes the formative development and subsequent design of an innovative Web-delivered RBS program, and evaluation of the impact of the program on servers’ knowledge, attitudes, and self-efficacy. Formative procedures using focus groups and usability testing were used to develop a Web-based RBS training program. Professional alcohol servers (N = 112) who worked as servers and/or mangers in alcohol service settings were recruited to participate. A pre-post assessment design was used to assess changes associated with using the program. Participants who used the program showed significant improvements in their RBS knowledge, attitudes, and self-efficacy. Although the current study did not directly observe and determine impact of the intervention on server behaviors, it demonstrated that the development process incorporating input from a multidisciplinary team in conjunction with feedback from end-users resulted in creation of a Web-based RBS program that was well-received by servers and that changed relevant knowledge, attitudes, and self-efficacy. The results also help to establish a needed evidence base in support of the use of online RBS training, which has been afforded little research attention.