Development and Evaluation of Tools for Measuring the Quality of Experience (QoE) in mHealth Applications
Development and Evaluation of Tools for Measuring the Quality of Experience (QoE) in mHealth Applications
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DOI：
10.1007/s10916-013-9976-x
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发表时间：
2013-10-01
影响因子：
5.3
通讯作者：
Lopez-Coronado, Miguel
中科院分区：
文献类型：
--
作者：
Martinez-Perez, Borja;de la Torre-Diez, Isabel;Lopez-Coronado, Miguel
智能手机和平板电脑在过去几年的快速普及创造了一个新的软件行业，其快速增长促使许多低质量的应用程序进行修改和改进。本文的主要目的是开发一种工具来评估体验质量（QoE）的移动的健康（mHealth）应用程序，以提高现有的应用程序的质量和那些要发布的。首先，审查了移动健康的应用程序，以获得一个一般分类。其次，在心理学家的帮助下，以调查的形式开发了用于测量QoE的工具。最后，这个工具进行了评估，使用的应用程序的样本选择的帮助下获得的分类。使用Likert量表并针对用户的21个问题的调查已经成功创建，其评价是积极的，从而产生了用于测量医疗保健领域中的应用通常具有的不同功能的QoE的良好方法。创建的工具对于开发人员来说非常有用，可以评估其医疗保健应用程序的质量，指出其积极方面以及必须修改和改进的方面，避免发布低质量的应用程序。
The rapid spread of smartphones and tablets in the last years has created a new software industry whose fast growth has propitiated numerous low-quality applications to be revised and improved. The main aim of this paper is to develop a tool to assess the Quality of Experience (QoE) of mobile Health (mHealth) applications in order to improve the quality of the existing apps and the ones to be released. Firstly, a review of the applications of mHealth has been done in order to obtain a general classification. Secondly, the tool for measuring the QoE is developed in the form of a survey with the help of psychologists. Finally, this tool is evaluated using a sample of applications selected with the aid of the classification obtained. A survey with 21 questions using the Likert scale and destined to users has been successfully created, and its evaluation has been positive, resulting in a good method for measuring the QoE of the different features that the applications in the field of health care usually have. The tool created can be very useful for developers in order to assess the quality of their health care apps, indicating their positive aspects and the ones which must be revised and improved, avoiding the releasing of low-quality apps.