Information sharing in a hybrid workplace: understanding the role of ease-of-use perceptions of communication technologies in advice-seeking relationship maintenance
Information sharing in a hybrid workplace: understanding the role of ease-of-use perceptions of communication technologies in advice-seeking relationship maintenance
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DOI：
10.1093/jcmc/zmad025
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发表时间：
2023-06-12
影响因子：
7.2
通讯作者：
Contractor，Noshir
中科院分区：
文献类型：
--
作者：
Wu，Y. Jasmine;Antone，Brennan;Contractor，Noshir
COVID-19大流行促使人们转向混合工作，这可能会对工作中的社会关系产生重大影响。混合型员工严重依赖数字协作技术来沟通和共享信息。因此，员工对技术的认知对于组织网络的形成至关重要。然而，在这些观念的对立水平的错位可能导致关系的解散。为了探索混合工作的社会网络后果，我们在一家工业制造公司的一个部门进行了两波调查（N= 169）。我们的研究结果表明，当咨询者对技术的易用性认知与他们的顾问不匹配时，他们就不太可能维持咨询关系。当寻求建议的人花更多的时间远程工作时，这种影响更为显著。该研究为员工对组织沟通技术的认知一致性如何影响他们在混合工作中如何维持建议网络提供了实证见解。
Shifts to hybrid work prompted by the COVID-19 pandemic have the potential to substantially impact social relationships at work. Hybrid employees rely heavily on digital collaboration technologies to communicate and share information. Therefore, employees’ perceptions of the technologies are critical in shaping organizational networks. However, the dyadic-level misalignment in these perceptions may lead to relationship dissolution. To explore the social network consequences of hybrid work, we conducted a two-wave survey in a department of an industrial manufacturing firm (N= 169). Our results show that advice seekers were less likely to maintain their advice-seeking ties when they had a mismatch in ease-of-use perceptions of technology with their advisors. The effect was more substantial when advice seekers spent more time working remotely. The study provides empirical insights into how congruence in employees’ perceptions of organizational communication technologies affects how they maintain advice networks during hybrid work.