Measuring the Correlation Between Emergency Medicine Resident and Attending Physician Patient Satisfaction Scores Using Press Ganey \
Measuring the Correlation Between Emergency Medicine Resident and Attending Physician Patient Satisfaction Scores Using Press Ganey \
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DOI：
10.1002/aet2.10039
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发表时间：
2017-07-01
影响因子：
1.8
通讯作者：
Gisondi, Michael A.
中科院分区：
文献类型：
--
作者：
Lang, Spenser C.;Weygandt, Paul L.;Gisondi, Michael A.
目的：本研究的目的是评估急诊科 (EM) 住院医师和主治医师患者满意度评分之间的关系。方法：我们在一家大型城市大学医院使用 PGY-1 至 -4 EM 住院医师的标准 Press Ganey 调查中添加了四个住院医师问题。住院医生的问题与传统的主治问题相同。 Press Ganey 将修改后的调查问卷随机抽取了 30% 的出院患者。我们使用皮尔逊系数评估了住院医生和主治医生顶盒 Press Ganey 分数之间的相关性。采用双尾双样本比例比较法来比较住院医生和主治医生之间的顶盒反应。结果：从2012年9月1日到2015年8月31日，共有66,216名患者接受了调查，7,968名患者进行了答复，答复率为12.03%，与可比同行机构的Press Ganey调查答复率相似。患者能够区分住院医生和主治医生；然而，有 751 项调查不包含居民的答复，总数为 6,957 人。所有 64 名新兴市场居民都至少收到了 5 份或更多的调查问卷。住院医师和主治医师顶盒分数之间存在高度相关性，相关系数范围为 0.75 至 0.80。然而，住院医师的顶盒得分比例始终较高（p < 0.05）。结论：在 Press Ganey 调查中，住院医师和就诊者的顶盒得分之间存在高度相关性，住院医师的得分略高于就诊者。在标准 Press Ganey 调查中添加居民问题似乎并没有降低总体参加分数。
Objective: The purpose of this study was to assess the relationship between emergency medicine (EM) resident and attending physician patient satisfaction scores.Methods: We added four resident questions to the standard Press Ganey survey used at a large, urban, university hospital with a PGY-1 to -4 EM residency. The resident questions were identical to the traditional attending questions. Press Ganey distributed the modified survey to a random sample of 30% of discharged patients. We assessed the correlation between resident and attending top-box Press Ganey scores using Pearson's coefficients. Two-tailed two-sample comparisons of proportions were used to compare top-box responses between residents and attendings.Results: From September 1, 2012, to August 31, 2015, a total of 66,216 patients received surveys, and 7,968 responded, resulting in a 12.03% response rate, similar to Press Ganey survey response rate at comparable peer institutions. Patients were able to discriminate between residents and attendings; however, 751 surveys did not contain responses for residents, resulting in a total number of 6,957. All 64 of the EM residents had a minimum of 5 or more surveys returned. There was a high degree of correlation between resident and attending top-box scores with correlation coefficients ranging from 0.75 to 0.80. However, the proportion of top-box scores was consistently higher for residents (p < 0.05).Conclusions: There is a high degree of correlation between resident and attending top-box scores on Press Ganey surveys, with residents scoring slightly higher than attendings. The addition of resident questions to the standard Press Ganey survey does not appear to decrease overall attending scores.