Performing 'Initial Assessment': Identifying the Latent Conditions for Error at the Front-Door of Local Authority Children's Services
Performing 'Initial Assessment': Identifying the Latent Conditions for Error at the Front-Door of Local Authority Children's Services
复制标题
DOI：
10.1093/bjsw/bcn162
复制
发表时间：
2010-03-01
影响因子：
1.8
通讯作者：
Davey, D.
中科院分区：
文献类型：
--
作者：
Broadhurst, K.;Wastell, D.;Davey, D.
本文提请注意儿童地方当局服务前门有缺陷的设计要素，认为目前通过将组织程序正规化并由信息技术系统制定来提高安全性的努力可能产生了相反的效果。我们认为，对组织环境中的错误的分析应该侧重于内在的系统性弱点，特别是错误的“潜在条件”，这些错误通常会增加失败的风险。我们报告了ESRC资助的一项为期两年的人种学研究的结果，并审查了在儿童服务“现代化”前门的业绩背景下出现的做法的当地适应情况，提请注意，鉴于一成不变的时间表和过高的审计要求，初步评估系统的当前配置似乎需要走捷径。新的治理模式显然可以在错误管理中发挥核心作用，但有效系统的设计需要以用户的需求和对其工作实践的透彻理解为基础。
This article draws attention to the faulty design elements at the front-door of children's local authority services, arguing that current attempts to increase safety, through the formalization of organizational procedures and their enactment by IT systems, may have had the contrary effect. We argue that the analysis of errors in organizational settings should focus on immanent systemic weaknesses, particularly the 'latent conditions' for error that generally increase the risk of failure. Reporting the findings from a two-year ESRC-funded ethnographic study, and examining the local adaptations of practice arising in the performance context of the 'modernized' front-door of children's services, we draw attention to the short-cuts that the current configuration of the initial assessment system appears to necessitate, given the immutable timescales and excessive audit requirements. New modes of governance can clearly play a central role in error management, but the design of an effective system needs to be based on the needs of users and on a thorough understanding of their working practices.