Organizational Health Literacy: Opportunities for Patient-Centered Care in the Wake of COVID-19
Organizational Health Literacy: Opportunities for Patient-Centered Care in the Wake of COVID-19
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DOI：
10.1097/qmh.0000000000000279
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发表时间：
2021-01-01
影响因子：
1.2
通讯作者：
Trinacty，Connie Mah
中科院分区：
文献类型：
--
作者：
Sentell，Tetine;Foss-Durant，Anne;Trinacty，Connie Mah
方法：本文综合组织健康素养在当前主要卫生保健挑战的背景下的见解，并朝着以患者为中心的护理创新的目标迈进。我们首先简要概述了组织健康素养研究和实践的起源和轮廓。其次，使用已建立的以患者为中心的创新框架，我们展示了现有的组织健康素养工作如何为护理提供系统提供一系列有效的、以患者为中心的创新选项，以改善系统和结果。最后，我们认为注重组织健康素养努力的管理具有很高的价值，特别是对于处于医疗转型和医疗服务快速转变为无数远程模式的患者。结果：本文为系统提供了实践指导，并为围绕资源分配和组织优先事项的决策提供了信息，以最大限度地满足患者群体的需求，即使在面临财务和劳动力中断的情况下。结论：组织健康素养原则和指南为促进以患者为中心的护理提供了路线图，即使在这个危机、变化和转型的时期。寻求创新方法的卫生系统领导人可以获得完善的工具包、指导模型和材料，以实现治疗、诊断、预防、教育、研究和推广方面的许多组织健康素养目标。
Methods:This article synthesizes insights from organizational health literacy in the context of current major health care challenges and toward the goal of innovation in patient-centered care. We first provide a brief overview of the origins and outlines of organizational health literacy research and practice. Second, using an established patient-centered innovation framework, we show how the existing work on organizational health literacy can offer a menu of effective, patient-centered innovative options for care delivery systems to improve systems and outcomes. Finally, we consider the high value of management focusing on organizational health literacy efforts, specifically for patients in health care transitions and in the rapid transformation of care into myriad distance modalities.Results:This article provides practical guidance for systems and informs decisions around resource allocation and organizational priorities to best meet the needs of patient populations even in the face of financial and workforce disruption.Conclusions:Organizational health literacy principles and guidelines provide a road map for promoting patient-centered care even in this time of crisis, change, and transformation. Health system leaders seeking innovative approaches can have access to well-established tool kits, guiding models, and materials toward many organizational health literacy goals across treatment, diagnosis, prevention, education, research, and outreach.