Conflict and learning in inter-organizational online communities: negotiating knowledge claims
Conflict and learning in inter-organizational online communities: negotiating knowledge claims
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组织间在线社区中的冲突和学习：知识主张的谈判
DOI：
10.1108/jkm-06-2014-0248
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发表时间：
2014
期刊：
影响因子：
--
通讯作者：
Y. Taminiau
中科院分区：
文献类型：
--
作者：
J. Ferguson;Y. Taminiau
目的-本文的目的是分析学习如何发生在组织间的在线社区，尽管参与者之间的高度多样化，甚至相互冲突的知识主张。设计/方法/方式-我们比较了两个组织间社区的发展援助领域通过归纳定性的案例研究。结果-我们发现，不同的社区证明更容易产生冲突的知识主张的专业知识，价值共识和正式的立场。然而，与代表性更统一的社区相比，它们也更有能力促进相互学习。研究限制/影响-我们提供了知识管理的理论见解，知识主张的谈判如何促进组织间的在线社区的相互学习。实际影响--这些发现通过展示知识如何在不同的在线交流中共享，对于知识密集型组织的管理者来说具有实际意义.
Purpose – The purpose of this article is to analyze how learning occurs in inter-organizational online communities, despite highly diverse even conflicting knowledge claims among participants. Design/methodology/approach – We compared two inter-organizational communities in the domain of development aid through inductive qualitative case study. Findings – We found that diverse communities proved more likely to yield conflicting knowledge claims in terms of expertise, value consensus and formal position. However, they were also better positioned for enabling mutual learning, than communities with a more uniform representation. Research limitations/implications – We provide theoretical insights for knowledge management by showing how the negotiation of knowledge claims facilitates mutual learning in inter-organizational online communities. Practical implications – The findings are practically relevant for managers of knowledge-intensive organizations by showing how knowledge is shared in diverse online comm...