Power and trust: Critical factors in the adoption and use of electronic data interchange
Power and trust: Critical factors in the adoption and use of electronic data interchange
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DOI：
10.1287/orsc.8.1.23
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发表时间：
1997-01-01
影响因子：
4.1
通讯作者：
Saunders, C
中科院分区：
文献类型：
--
作者：
Hart, P;Saunders, C
计算机网络是提高信息处理效率和提供信息资源共享访问的日益重要的技术。由于计算机网络越来越多地用于支持组织之间和组织内部的信息流动，因此它们的使用既影响组织间的关系，也会对组织间的关系产生影响。组织间计算机网络的一个重要且广泛的应用是电子数据交换（EDI），它是指买方和供应商公司之间基于计算机的标准化业务相关信息的交换。以下理论框架阐述了权力和信任在 EDI 采用和使用中发挥的作用。拥有更大权力的公司可以影响其贸易伙伴采用 EDI。但权力可以通过不同的方式行使。由于计算机网络提供了一种使某些信息更容易被外部各方访问的方式，因此它们的使用使组织边界更具渗透性。当企业使用强制力迫使贸易伙伴采用 EDI 时，实力较弱的合作伙伴可能会变得更加脆弱。而且，随着时间的推移，这种感知到的脆弱性会成为组织间关系的制约因素，阻碍通过扩大 EDI 的使用来改善协调。另一方面，当 EDI 采用事件被视为建立和加强公司之间信任的机会时，这种关系能够支持与 EDI 使用相关的组织变革（例如，重组运营流程或新的分销模式），从而有助于改善组织间协调。权力和信任在 EDI 采用中的作用对组织间理论具有重要意义。他们的作用可能特别有助于理解技术，特别是电子媒体如何支持企业为推进共同目标而建立的战略联盟。
Computer networks are an increasingly important technology for improving the efficiency of information processing and providing shared access to information resources. Because computer networks are increasingly being used to support the flow of information between and within organizations, their use both influences and has consequences for interorganizational relationships. An important and widespread application of interorganizational computer networks is Electronic Data Interchange (EDI), which refers to the computer-based exchange of standardized business-related information between buyer and supplier firms. The following theoretical framework addresses the role that power and trust play in EDI adoption and use. Firms with greater power can influence their trading partners to adopt EDI. But power can be exercised in different ways. Because computer networks provide a way for certain information to be: more accessible to outside parties, their use makes organizational boundaries more permeable. When firms use coercive power to force trading partners to adopt EDI, less powerful partners may be left more vulnerable. And, over time this perceived vulnerability becomes a constraint in interorganizational relationships that prevents improvements in coordination through expanded use of EDI. On the other hand, when the event of EDI adoption is viewed as an opportunity to build and reinforce trust between firms, the relationship is able to support organizational changes (e.g., restructuring operational processes or new modes of distribution) related to EDI use which contribute to improving interorganizational coordination. The role of power and trust in EDI adoption has important implications for interorganizational theory. Their role may be especially helpful in understanding how technology, and, in particular, electronic media support strategic alliances that firms create to advance mutual goals.