With Help from Afar: Cross-Local Communication in an Online COVID-19 Pandemic Community
With Help from Afar: Cross-Local Communication in an Online COVID-19 Pandemic Community
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DOI：
10.1145/3476062
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发表时间：
2021-10
影响因子：
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通讯作者：
Chun-Hua Tsai;Xinning Gui;Yubo Kou;John Millar Carroll
中科院分区：
文献类型：
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作者：
Chun-Hua Tsai;Xinning Gui;Yubo Kou;John Millar Carroll
危机信息学研究已经研究了地理范围内的危机，如自然或人为灾害，确定了在危机沟通中集中在一个地理区域的本地和超本地信息的关键作用。COVID-19疫情代表了一种未被充分研究的危机，它同时袭击了地球仪的各个地区，产生了一种新兴的危机传播形式，我们称之为跨地区传播。跨地区沟通是在地理上分散的地区之间交换危机信息，以促进当地的危机应对。为了解开这个概念，我们提出了一个定性研究的海外台湾人谁支持同胞从远方的在线移民社区。我们详细介绍了四种不同类型的跨地区沟通：情况更新，风险沟通，医疗咨询和协调。我们讨论了当前的疫情如何为危机信息学和在线健康社区文献带来新的理解，以及数字技术在支持跨地区沟通方面可以发挥什么作用。
Crisis informatics research has examined geographically bounded crises, such as natural or man-made disasters, identifying the critical role of local and hyper-local information focused on one geographic area in crisis communication. The COVID-19 pandemic represents an understudied kind of crisis that simultaneously hits locales across the globe, engendering an emergent form of crisis communication, which we term cross-local communication. Cross-local communication is the exchange of crisis information between geographically dispersed locales to facilitate local crisis response. To unpack this notion, we present a qualitative study of an online migrant community of overseas Taiwanese who supported fellow Taiwanese from afar. We detail four distinctive types of cross-local communication: situational updates, risk communication, medical consultation, and coordination. We discuss how the current pandemic situation brings new understandings to crisis informatics and online health community literature, and what role digital technologies could play in supporting cross-local communication.