Experienced workplace incivility, anger, guilt, and family satisfaction: The double-edged effect of narcissism
Experienced workplace incivility, anger, guilt, and family satisfaction: The double-edged effect of narcissism
复制标题
经历过职场不文明行为、愤怒、内疚和家庭满意度：自恋的双刃剑效应
DOI：
10.1016/j.paid.2019.109642
复制
发表时间：
2020
影响因子：
4.3
通讯作者：
Aimei Li
中科院分区：
文献类型：
--
作者：
Pei Liu;Chenjie Xiao;Jinglun He;Xiaotian Wang;Aimei Li
在研究不文明行为的影响时，很少有研究关注特定离散情绪(即愤怒、内疚、悲伤和恐惧/焦虑)和个体差异(即自恋)的作用。本研究旨在考察经历过的职场不文明行为通过情绪对员工家庭满意度的影响，以及自恋的调节作用。167名员工被要求思考以前受到粗暴对待或虚构角色的经历，然后完成自恋、愤怒、内疚、悲伤、恐惧/焦虑和家庭满意度等不同情绪的测量。结果显示，回忆起同事或主管煽动的工作场所无礼经历的员工，会报告家庭满意度较低，这一影响是由他们对非文明待遇的愤怒和内疚的强烈情绪反应所中介的。此外，我们发现自恋产生了一种双刃剑的效应。一方面，自恋的员工对无礼行为的反应是更高水平的愤怒，因此经历了较低的家庭满意度。另一方面，自恋者在面对无礼行为时不太容易感到内疚，这使他们能够维持家庭满足感。我们的发现支持了我们的假设，表明自恋对无礼和离散情绪之间的关系有复杂的影响。
Little research has focused on the role of specific discrete emotions (i.e. anger, guilt, sadness, and fear/anxiety) and individual differences (i.e. narcissism) when investigating the effect of incivility. The current research aims to examine the effect of experienced workplace incivility on employees’ family satisfaction through emotions and the moderating effect of narcissism. 167 employees were asked to think about a previous experience of uncivil treatment or a fictional character and then completed the measurements of narcissism, discrete emotions including anger, guilt, sadness, and fear/anxiety, and family satisfaction. The results showed that employees who recalled an experience of workplace incivility instigated by their coworkers or supervisors would report low levels of family satisfaction and this effect was mediated by their intense emotional reactions of anger and guilt towards uncivil treatment. Moreover, we found narcissism yielded a double-edged effect. On the one hand, narcissistic employees responded to incivility with higher levels of anger and consequently experienced lower levels of family satisfaction. On the other hand, narcissists were less inclined to experience guilt when confronted with incivility, which allowed them to sustain family satisfaction. Our findings support our hypotheses, demonstrating that narcissism has complex effects on the relationships between incivility and discrete emotions.