Child and mother client satisfaction questionnaire scores regarding mental health services: Race, age, and gender correlates
Child and mother client satisfaction questionnaire scores regarding mental health services: Race, age, and gender correlates
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DOI：
10.1177/1049731504265839
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发表时间：
2004-11-01
影响因子：
1.8
通讯作者：
Greeno, CG
中科院分区：
文献类型：
--
作者：
Copeland, VC;Koeske, G;Greeno, CG
本研究采用顾客满意度问卷（CSQ-8），探讨消费者对儿童（8 ~ 17岁）门诊心理卫生服务的满意度。使用个人满意度项目和汇总量表评分完成分析。CSQ量表对母亲（α = 0.96）和儿童（α = 0.93）都有令人满意的内部一致性信度。父母对孩子治疗的满意度与接受治疗的孩子的满意度并不一致。母亲和孩子的评级显着，但只有适度，相关。我们还发现，相对于父母，孩子对门诊服务的满意度可能取决于孩子的性别、种族和年龄。这些研究结果表明，儿童对心理健康治疗的满意度是复杂的，不应该从他们的母亲的满意度推断。
This study used the Client Satisfaction Questionnaire (CSQ-8) to examine the level of consumer satisfaction with children's (ages 8 to 17 years) outpatient mental health services. Analyses were completed using both individual satisfaction items and a summed scale score. The CSQ scale had satisfactory internal consistency reliability for both mothers (alpha = .96) and children (alpha = .93). parents' ratings of satisfaction with their child's treatment were not uniformly consistent with those of the child who was in treatment. Mothers' and children's ratings were significantly, but only moderately, related. We also found that a child's satisfaction with outpatient services, relative to that of the parent, may depend on the child's gender, race, and age. These findings suggest that children's satisfaction with mental health treatment was complexly determined and should not be inferred from their mothers' degree of satisfaction.