How Does Anthropomorphism Affect User’s Trust, Compliance, and Performance On a Decision Making Automation Task?
How Does Anthropomorphism Affect User’s Trust, Compliance, and Performance On a Decision Making Automation Task?
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拟人化如何影响用户在决策自动化任务中的信任、合规性和绩效？
DOI：
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发表时间：
2011
期刊：
影响因子：
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通讯作者：
R. Pak
中科院分区：
文献类型：
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作者：
B. Bass;Nicole Fink;Margaux M. Price;Lindsay Sturre;Erin Hentschel;R. Pak
自动化正变得越来越普遍，因为新技术的发展取代了人类曾经执行的任务。用户对该技术的采用取决于几个因素，特别是他们对自动化的信任程度。一个重要但尚未充分研究的因素可能会影响对自动化的信任，这就是界面的“人性化”程度，或者计算机的功能有多拟人化。目前的研究旨在研究拟人自动化对用户的信任，依从性和性能的影响，具有挑战性的糖尿病相关的决策任务。我们假设，拟人化自动化将产生更多的社会反应（例如，信任），这将影响合规性和绩效。
Automation is becoming increasingly prevalent, as new technology develops to replace tasks humans once performed. Users‘ adoption of the technology depends on several factors, particularly how much they trust the automation. One important, yet understudied factor that may influence trust in automation is how ‘humanlike’ the interface is, or how anthropomorphic the features of the computer are. The current study seeks to examine the effect of anthropomorphic automation on user‘s trust, compliance, and performance on a challenging diabetes related decision-making task. We hypothesize that anthropomorphic automation will engender more social responses (e.g., trust), which would affect compliance and performance.