Should I open this email?: inbox-level cues, curiosity and attention to email
Should I open this email?: inbox-level cues, curiosity and attention to email
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我应该打开这封电子邮件吗？：收件箱级别的提示、好奇心和对电子邮件的关注
DOI：
10.1145/1978942.1979456
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发表时间：
2011
期刊：
影响因子：
--
通讯作者：
R. Kraut
中科院分区：
文献类型：
--
作者：
Jaclyn Wainer;Laura A. Dabbish;R. Kraut
人们每天收到的电子邮件数量可能是压倒性的。以前的研究表明，在处理电子邮件时，人们会优先考虑某些信息。由于人们通常会在打开电子邮件之前决定阅读哪封邮件，电子邮件文献中基本上没有回答的问题是：电子邮件的哪些表面特征会引起人们的注意？在这项研究中，我们研究了关于电子邮件内容的顶级线索如何影响对电子邮件的注意力。我们描述了一项有声思维研究的结果，该研究考察了人们对优先处理某些电子邮件的陈述理由。基于这些结果和好奇心理论，我们进行了一个实验，研究信息的重要性，主题行特异性，工作量和个人效用如何影响对电子邮件的注意力。结果表明，在收件箱级别的消息内容的不确定性增加的可能性注意到一个消息。然而，面对增强的任务和个人效用线索以及增加的需求，不确定性的影响会减弱，这表明好奇心在电子邮件环境中以内在的方式运作。我们的研究结果对智能电子邮件系统设计，电子邮件客户端界面和减少电子邮件压力有影响。
The quantity of email people receive each day can be overwhelming. Previous research suggests that when handling email, individuals prioritize certain messages for attention over others. Since people generally make this decision about which message to read before opening the email, the question largely unanswered in the email literature is: what surface features of an email draw attention to it? In this research, we examined how top-level cues about an email's content influence attention to email. We describe results from a think-aloud study examining people's stated rationale for prioritizing certain emails over others. Based on these results and theory on curiosity, we conducted an experiment examining how message importance, subject line specificity, workload and personal utility influence attention to email. Results suggest that uncertainty about message content at the inbox level increases the likelihood of attention to a message. The influence of uncertainty diminishes, however, in the face of enhanced task and personal utility cues and increased demand, suggesting that curiosity operates in an intrinsic way in the email context. Our results have implications for intelligent email system design, email client interfaces, and reducing email strain.