Emoji can facilitate recognition of conveyed indirect meaning
Emoji can facilitate recognition of conveyed indirect meaning
复制标题
DOI：
10.1371/journal.pone.0232361
复制
发表时间：
2020-04-30
期刊：
影响因子：
3.7
通讯作者：
Robinson, Caleb
中科院分区：
文献类型：
--
作者：
Holtgraves, Thomas;Robinson, Caleb
在面对面交流中，存在多个副语言和手势特征，这些特征有助于识别说话人的预期意思，而这些特征是人们通过数字方式进行交流(例如，短信)时所缺乏的。结果，出现了替代物(有表现力的标点符号、大写等)。以便在这些情况下进行沟通。然而，人们对数字交流中涉及的理解过程知之甚少。在这项研究中，我们考察了表情符号在理解威胁面子的间接回复中的作用。在两个实验中，参与者阅读问题-回答序列，然后判断对回答的解释的准确性。在关键的审判中，回复违反了关系准则，并传达了一种负面的、威胁面子的回应。在三分之一的试验中，回复只包含文字，在三分之一的试验中，回复中包含文字和表情符号，在三分之一的试验中，回复中只包含一个表情符号。当问题要求提供关于其中一个参与者(披露信息和意见)的潜在负面信息时，参与者更有可能认可回复的间接含义，而且当回复包含表情符号时，他们的反应比没有表情符号时更快。当问题是请求采取行动时，这种效果不会发生，这是一种更传统的间接答复类型。总体而言，这项研究表明，表情符号有时可以帮助理解意思。需要进一步的研究来检验这种效应的边界条件。
In face-to-face communication there are multiple paralinguistic and gestural features that facilitate recognition of a speaker's intended meaning, features that are lacking when people communicate digitally (e.g., texting). As a result, substitutes have emerged (expressive punctuation, capitalization, etc.) to facilitate communication in these situations. However, little is known about the comprehension processes involved in digital communication. In this research we examined the role of emoji in the comprehension of face-threatening, indirect replies. Participants in two experiments read question-reply sequences and then judged the accuracy of interpretations of the replies. On critical trials the reply violated the relation maxim and conveyed a negative, face-threatening response. On one-third of the trials the reply contained only text, on one-third of the trials the reply contained text and an emoji, and on one-third of the trials the reply contained only an emoji. When the question requested potentially negative information about one of the interactants (disclosures and opinions), participants were more likely to endorse the indirect meaning of the reply, and did so faster, when the reply contained an emoji than when it did not. This effect did not occur when the question was a request for action, a more conventional type of indirect reply. Overall, then, this research demonstrates that emoji can sometimes facilitate the comprehension of meaning. Future research is needed to examine the boundary conditions for this effect.