The Civic Labor of Volunteer Moderators Online
The Civic Labor of Volunteer Moderators Online
复制标题
在线志愿者版主的公民劳动
DOI：
--
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发表时间：
2019
影响因子：
5.2
通讯作者：
J. N. Matias
中科院分区：
文献类型：
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作者：
J. N. Matias
志愿版主为数百万人创造、支持和控制在线公共话语，即使版主的无偿劳动支持平台资助模式。这项工作的意义是什么，它是为谁而做的？在这篇文章中，我研究了社交新闻平台reddit上志愿者审核的意义。关于志愿者节制的学术研究将这项工作单独视为平台的数字劳动力，社区的公民参与，或其他节制者中的寡头政治。在从超过52，000个subreddit社区和十几次采访中抽样的混合方法研究中，我展示了版主如何采用所有这些框架，因为他们开发和重新开发日常意义的版主面对平台，他们的社区，以及其他版主。我还展示了这种数字劳动的公民概念如何为2015年7月的版主罢工带来清晰的信息。志愿者治理仍然是在线管理社会关系、冲突和公民自由的常见方法。我们能够看到社区如何协商适度的含义，这将塑造我们作为一个社会解决数字治理问题的能力。
Volunteer moderators create, support, and control public discourse for millions of people online, even as moderators’ uncompensated labor upholds platform funding models. What is the meaning of this work and who is it for? In this article, I examine the meanings of volunteer moderation on the social news platform reddit. Scholarship on volunteer moderation has viewed this work separately as digital labor for platforms, civic participation in communities, or oligarchy among other moderators. In mixed-methods research sampled from over 52,000 subreddit communities and in over a dozen interviews, I show how moderators adopt all of these frames as they develop and re-develop everyday meanings of moderation—facing the platform, their communities, and other moderators alike. I also show how this civic notion of digital labor brings clarity to a strike by moderators in July 2015. Volunteer governance remains a common approach to managing social relations, conflict, and civil liberties online. Our ability to see how communities negotiate the meaning of moderation will shape our capacity to address digital governance as a society.