‘The Rise and Fall of TQM’: the Vision, Meaning and Operation of Change
‘The Rise and Fall of TQM’: the Vision, Meaning and Operation of Change
复制标题
“全面质量管理的兴衰”：变革的愿景、意义和运作
DOI：
10.1111/1468-2338.00076
复制
发表时间：
1998
影响因子：
1.4
通讯作者：
A. Wilkinson
中科院分区：
文献类型：
--
作者：
D. McCabe;A. Wilkinson
TQM的愿景承诺团结、团队合作、自主和授权。本文探讨了这一愿景是如何与一家中型银行的组织重组和裁员的分层强加以及偶然的就业不安全感相矛盾的。结果发现，TQM对员工和许多管理者的意义和合法性都受到了质疑。
The vision of TQM promises unity, teamworking, autonomy and empowerment. This article explores how this vision was contradicted by organisational restructuring and the hierarchical imposition of redundancies and contingent employment insecurity in a medium sized bank. As a result it was found that the meaning and legitimacy of TQM for both employees and many managers was called into question.