Development of performance measurement system in managing supplier relationship for maintenance logistics providers
Development of performance measurement system in managing supplier relationship for maintenance logistics providers
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DOI：
10.1108/14635770710753149
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发表时间：
2007-06
期刊：
影响因子：
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通讯作者：
K. Choy;Harry K. H. Chow;W. Lee;F. Chan
中科院分区：
文献类型：
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作者：
K. Choy;Harry K. H. Chow;W. Lee;F. Chan
目的-在供应链基准框架下，开发一个应用于供应商关系管理的绩效评估系统。作为一个监测工具，评估维修物流供应商对合同中规定的性能水平的表现，并促进应用基准方法在维修物流activity.Design/方法/方法-六层协同管理模型的设计，在建设PMS，通过信息共享的供应商的业绩历史是可能的。通过遵循PMS的工作流程，供应商的绩效与同类最佳供应商进行基准测试，从而确定最适合特定要求的供应商。结果- PMS有助于公司及其供应商了解其服务水平与同类最佳实践之间的绩效差距。由此产生的性能差距提供了有价值的信息...
Purpose – To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance levels stated in the contract, and facilitating the application of benchmarking approach in maintenance logistics activities.Design/methodology/approach – A six tiers collaborative management model is designed in building the PMS, by which information sharing of performance history of suppliers is made possible. By following the work flow of the PMS, performance of suppliers is benchmarked with the best‐in‐class supplier, resulting in the identification of the most appropriate supplier for the particular requirement.Findings – PMS helps a company and its suppliers to understand the performance gap between its service levels with the best‐in‐class practice. The resulting performance gap provides valuable information ...