A tool to teach communication skills to pharmacy students
A tool to teach communication skills to pharmacy students
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DOI：
10.5688/aj720367
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发表时间：
2008-01-01
影响因子：
3.3
通讯作者：
Hasan, Sanah
中科院分区：
文献类型：
--
作者：
Hasan, Sanah
客观的。开发一种工具来教授药学学生在通过电话与医生交谈时使用自信的沟通技巧。设计。作为沟通技巧和咨询课程的作业，学生被要求编写一个涉及患者护理问题或涵盖通过电话联系处方医生时可以使用的 3 种不同沟通方式的问题的脚本：被动、攻击性和自信。学生分组编写并表演课堂剧本。评估。学生开发了八个脚本，并由同行和教职员工进行评分。获得最高评价的脚本被用于制作多媒体教育CD。结论。描述药物治疗问题并说明医生和药剂师在讨论问题时互动的类型的假设脚本的开发使药学学生能够探索不同的沟通技巧并提高他们的沟通技巧。
Objective. To develop a tool to teach pharmacy students assertive communication skills to use when talking with physicians over the telephone.Design. As an assignment for their Communication Skills and Counseling course, students were asked to write a script involving a patient care issue or problem covering 3 different communication styles that could be used when contacting a prescriber by telephone: passive, aggressive, and assertive. Students worked in groups to write and act out the scripts for the class.Assessment. Eight scripts were developed by students and rated by peers and faculty members. The script that received the highest ratings was used in the development of a multimedia educational CD.Conclusion. The development of hypothetical scripts describing a drug therapy problem and illustrating the types of interactions between physicians and pharmacists while discussing the problem allowed pharmacy students to explore different communication techniques and improve their communication skills.