Information visualization to support management decisions
Information visualization to support management decisions
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DOI：
10.1142/s0219622014500497
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发表时间：
2014-03-01
影响因子：
4.9
通讯作者：
Neely, Andy
中科院分区：
文献类型：
--
作者：
Al-Kassab, Jasser;Ouertani, Zied M.;Neely, Andy
信息可视化可以加速感知，提供洞察力和控制力，并利用这些有价值的数据来获得商业决策的竞争优势。虽然这样的说法似乎是显而易见的，但在文献中缺乏信息可视化的好处的实际证据。本文的主要贡献是说明如何，为一个主要的欧洲服装零售商，性能信息的可视化发挥了关键作用，在改善业务决策，并在提取见解，从射频识别（RFID）为基础的性能指标。在本文中，我们确定-文献综述的基础上-三个基本的管理功能的信息可视化，即：沟通媒介，知识管理手段，和决策支持工具。然后，我们提供-基于真实的工业案例证据-信息可视化如何支持业务决策。通过几个例子来证明信息可视化的好处，通过其三个确定的管理功能。我们发现，根据绩效信息的形成，沟通和互动的方式，它不仅有助于决策，而且还提供了一种知识创造的手段，以及适当的沟通渠道。
Information visualization can accelerate perception, provide insight and control, and harness this flood of valuable data to gain a competitive advantage in making business decisions. Although such a statement seems to be obvious, there is a lack in the literature of practical evidence of the benefit of information visualization. The main contribution of this paper is to illustrate how, for a major European apparel retailer, the visualization of performance information plays a critical role in improving business decisions and in extracting insights from Redio Frequency Idetification (RFID)-based performance measures. In this paper, we identify - based on a literature review - three fundamental managerial functions of information visualization, namely as: a communication medium, a knowledge management means, and a decision-support instrument. Then, we provide - based on real industrial case evidence - how information visualization supports business decision-making. Several examples are provided to evidence the benefit of information visualization through its three identified managerial functions. We find that - depending on the way performance information is shaped, communicated, and made interactive - it not only helps decision making, but also offers a means of knowledge creation, as well as an appropriate communication channel.