Unveiling complex relational behavior in megaprojects: A qualitative-quantitative network approach
Unveiling complex relational behavior in megaprojects: A qualitative-quantitative network approach
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DOI：
10.1016/j.ijproman.2021.07.001
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发表时间：
2021-07
影响因子：
8
通讯作者：
Xian-yong Zheng;Jiayu Chen;Yilong Han;Lu Ren;Qian Shi
中科院分区：
文献类型：
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作者：
Xian-yong Zheng;Jiayu Chen;Yilong Han;Lu Ren;Qian Shi
尽管关系行为在大型项目中对提高项目绩效起着至关重要的作用，但利益相关者之间错综复杂的关系行为还没有得到充分的研究。基于社会交换理论，本研究从利益相关者价值网络(SVN)出发，提出了一种新的识别关键关系行为的方法，揭示了大型项目中主要利益相关者之间的互惠多类型关系行为交换。基于6种关系行为类型和110个关系行为流，构建了定性关系行为SVN(RB-SVN)模型。然后使用来自224个大型项目经理的问卷调查来量化RB-SVN模型。通过对关键关系行为类型、流程和周期的分析，我们发现有效沟通是利益相关者最重要的关系行为类型。业主和设计师的合作可以通过互惠的关系行为创造最大的关系价值。排名前十的受限(二元)和一般交易所也被确定，以帮助促进利益相关者参与关键的关系行为周期。这项研究有助于关系管理的广泛文献，更具体地说，有助于加深对关系行为网络的理解，关系行为网络加强了大型项目中多个利益相关者的关系价值。
Although relational behavior plays a vital role on improving project performance in megaprojects, the intricate relational behavior among stakeholders has not been fully explored. Based on social exchange theory, this study presents a novel approach extended from stakeholder value network (SVN) to identify the critical relational behavior and unveil the reciprocal multi-type relational behavior exchanges among the main stakeholders in megaprojects. Built upon six relational behavior types and 110 relational behavior flows, a qualitative relational behavior SVN (RB-SVN) model was first constructed. Questionnaire surveys from 224 megaproject managers were then used to quantify the RB-SVN model. By analyzing critical relational behavior types, flows, and cycles, we found that effective communication is the most significant relational behavior type for stakeholders. Owner–designer cooperation could create the largest relationship value through reciprocal relational behavior. The top 10 restricted (dyadic) and general exchanges were also identified to help promote stakeholders to engage in critical relational behavior cycles. This research contributes to the broad literature on relationship management, and more specifically, furthers the understanding of relational behavior networks that strengthen the relationship value of multiple stakeholders in megaprojects.