An Empirical Investigation of the Channels that Facilitate a Total Quality Culture
An Empirical Investigation of the Channels that Facilitate a Total Quality Culture
复制标题
促进全面质量文化渠道的实证调查
DOI：
--
复制
发表时间：
2004
期刊：
影响因子：
--
通讯作者：
A. Ghobadian
中科院分区：
文献类型：
--
作者：
D. Gallear;A. Ghobadian
人们普遍认为，一个组织的文化是其价值观、信仰和行为习惯的一种功能，文化对一个组织的影响是强大和普遍的。人们还普遍认为，全面质量管理是一种传播某些价值观、行为和工作方法的管理范式。此外，全面质量管理方法的成功引入和实践需要密切关注组织文化，而且往往需要修改组织文化。然而，文化在某种程度上是无形的，无论确切的文化愿望是什么，为了改变或保持所需的文化，组织需要一套促进渠道。这些是影响、塑造和帮助维持可取的文化取向的机制或必要条件。本文探讨的渠道，促进全面质量文化的发展的基础上，广泛认为是全面质量管理的主要指数的国际组织样本的调查结果。
It is generally agreed that the culture of an organization is a function of its values, beliefs and behavioural practices and that the influence of culture on an organization is powerful and pervasive. There is also broad agreement that total quality management (TQM) is a management paradigm that propagates certain values, behaviour and working methods. Moreover, that the successful introduction and practice of a total quality management approach requires close attention to, and more often than not, modification of, organizational culture. Yet, culture is somewhat intangible, and regardless of the precise cultural aspirations, in order to change or maintain the desired culture an organization needs a set of facilitating channels. These are mechanisms or necessary conditions that influence, mould and help sustain a desirable cultural orientation. This paper examines the channels that facilitate the development of a total quality culture based on the findings of an investigation of an international sample of organizations widely regarded as leading exponents of TQM.