Linguistic Synchrony Predicts the Immediate and Lasting Impact of Text-Based Emotional Support
Linguistic Synchrony Predicts the Immediate and Lasting Impact of Text-Based Emotional Support
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DOI：
10.1177/0956797618779971
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发表时间：
2018-10-01
影响因子：
8.2
通讯作者：
Morris, Robert R.
中科院分区：
文献类型：
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作者：
Dore, Bruce P.;Morris, Robert R.
情感支持对于幸福至关重要，但决定支持尝试成功或失败的因素尚不完全清楚。通过使用在线环境中超过 100 万次支持互动的数据，我们发现，当支持提供者和接受者的行为同步反映共同的心理理解时，情感支持尝试会更有效。使用的语言和传达的语义内容同步的好处在支持影响的即时衡量（接受者对支持有效性和感激之情的表达的评分）以及对压力生活情境情绪影响的持久变化的延迟衡量（接受者延迟 1 小时对情绪恢复的评分）方面表现得很明显。这些发现将语言同步确定为成功情感支持的基础过程，并为未来研究通过语言行为制定的支持过程的工作提供了方向。
Emotional support is critical to well-being, but the factors that determine whether support attempts succeed or fail are incompletely understood. Using data from more than 1 million support interactions enacted within an online environment, we showed that emotional-support attempts are more effective when there is synchrony in the behavior of support providers and recipients reflective of shared psychological understanding. Benefits of synchrony in language used and semantic content conveyed were apparent in immediate measures of support impact (recipient ratings of support effectiveness and expressions of gratitude), as well as delayed measures of lasting change in the emotional impact of stressful life situations (recipient ratings of emotional recovery made at a 1-hr delay). These findings identify linguistic synchrony as a process underlying successful emotional support and provide direction for future work investigating support processes enacted via linguistic behaviors.