Check-in Counters Management: The Case Study of Lisbon Airport
Check-in Counters Management: The Case Study of Lisbon Airport
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DOI：
10.5220/0007834302280234
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发表时间：
2019
期刊：
影响因子：
--
通讯作者：
L. Adacher;M. Flamini
中科院分区：
文献类型：
--
作者：
L. Adacher;M. Flamini
本文对里斯本机场某区航班的值机柜台分配问题进行了初步探讨。考虑了真实的交通场景和乘客行为和特征的模拟。其目的是最小化一个目标函数，该目标函数考虑了开设登机柜台的管理成本和乘客等待登机操作员服务的成本。后一种费用函数是通过考虑国际航空运输协会乘客所感知的服务水平来模拟的。由于性能取决于乘客的行为和特征，因此采用仿真的方法计算目标函数值。对两种优化启发式算法进行了测试，并对其结果进行了比较。
In this paper the problem of assigning check-in counters to flights in a Zone of Lisbon airport is addressed at an early stage. Real traffic scenario and simulation of passengers behaviour and characteristics are considered. The aim is to minimize an objective function that takes into consideration the managing cost of opening checkin counters and the passengers’ cost of waiting to be served by the check-in operator. This latter cost function has been modelled by considering the International Air Transport Association level of service perceived by the passengers. Since the performances depend on the passengers’ behaviour and characteristics, simulation is used to compute the value of the objective function. Two optimization heuristic procedures have been tested and their results compared.