Personal control and coping with retail crowding
Personal control and coping with retail crowding
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DOI：
10.1108/09564230410540926
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发表时间：
2004-01-01
期刊：
影响因子：
--
通讯作者：
Dion, D
中科院分区：
文献类型：
--
作者：
Dion, D
为了在拥挤的条件下提供高质量的服务，重要的是要了解拥挤和个人控制之间的关系。事实上，近年来，人们越来越相信个人控制在应对拥挤方面是重要的。然而，大多数研究都是有限的理论和实践价值，因为他们没有提供一个完整的概念拥挤。研究结果表明，个体控制与拥挤的关系取决于个体的拥挤经验和个体控制的性质。
To provide high quality services under conditions of crowding, it is important to understand the relationships between crowding and personal control Indeed, in recent years, there has been growing belief that personal control is significant in coping with crowding. However, most studies have been of limited theoretical and practical value because they did not provide an integrated conceptualization of crowding. The results of afield study demonstrate that the personal control-crowding relationships depend on the individual's crowding experience and the nature of personal control.