Mitigating the negative effects of emotional labor: A study of disaster response and recovery workers after the 2010 Haiti earthquake
Mitigating the negative effects of emotional labor: A study of disaster response and recovery workers after the 2010 Haiti earthquake
复制标题
减轻情绪劳动的负面影响：对 2010 年海地地震后救灾和恢复工作人员的研究
DOI：
10.1111/gove.12476
复制
发表时间：
2020
期刊：
影响因子：
2.9
通讯作者：
N. Ganapati
中科院分区：
文献类型：
--
作者：
Alexander Kroll;Christa L. Remington;P. Awasthi;N. Ganapati
全球最紧迫的治理挑战之一是管理灾害及其潜在的风险因素。对于在参与应对这一挑战的从业人员中尽量减少疲惫和创伤后应激障碍的有效战略知之甚少，特别是在主要依赖国际援助机构向其公民提供基本服务的国家。本文借鉴情绪性劳动文献，找出在灾后背景下应对和恢复工作的负面后果的途径。主要基于对2010年海地地震后参与救援和恢复工作的人员的调查和访谈，提出并扩展了之前关于服务人员职业倦怠缓解因素的情绪劳动理论。它指出了自主和培训的重要性，以及五种应对机制：依赖非正式支持、利用幽默、离开工作、独自减压和轮换工作岗位。
One of the most pressing governance challenges around the globe is managing disasters and their underlying risk factors. Little is known about effective strategies to minimize burnout and posttraumatic stress disorder among practitioners involved in addressing this challenge, especially in countries that rely mainly on international aid agencies for the delivery of basic services to their citizens. This article draws on the emotional labor literature to identify routes addressing the negative consequences of doing response and recovery work in postdisaster contexts. Based primarily on surveys and interviews with response and recovery workers involved after the 2010 Haiti earthquake, it advances and extends previous emotional labor theory on the mitigating factors of service workers' burnout. It points to the importance of autonomy and training as well as five coping mechanisms: relying on informal support, utilizing humor, leaving work at work, decompressing alone, and rotating job positions.
影响因子：
4.9
作者：
Gruebner O;Lowe SR;Sampson L;Galea S
通讯作者：
Galea S