Psychological factors surrounding disagreement in multicultural design team meetings
Psychological factors surrounding disagreement in multicultural design team meetings
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多元文化设计团队会议中分歧的心理因素
DOI：
10.1080/15710882.2017.1378685
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发表时间：
2018
期刊：
影响因子：
1.8
通讯作者：
Ella Miron
中科院分区：
文献类型：
--
作者：
Susannah B. F. Paletz;Arlouwe Sumer;Ella Miron
摘要我们的研究对比了两种理论的创造力在多元文化的团队。双过程模型侧重于多样性的程度，而跨文化心理学则侧重于特定的文化成分。与强调和谐的集体主义文化相比，在个人主义文化中，团队成员表达更多的冲突并从中受益。来自这些文化的成员的相对代表性可能会影响团队动力，冲突和创造力。我们在第11届设计思维研究研讨会的数据集中编码了3100多个演讲者的发言权，以解决存在的分歧，并使用语言查询字数统计措施研究了冲突阶段和团队多样性对创造力，促进和预防方法的影响。我们发现，微冲突增加了洞察力的话在冲突的时刻。在斯堪的纳维亚人和东南亚人的更多样化的团队会议中，个人表达的冲突比斯堪的纳维亚人为主的团队少，并且在经历微冲突时不太可能关注潜在的收益。无论冲突如何，文化差异越大的团队总体上更有可能使用洞察力和促销词。没有预防效果。这些发现扩展了现有的理论，以不同类型的异质团队在现实世界的设计设置。本研究将团队文化多样性理论与微观过程方法相结合。
Abstract Our research contrasts two theories of creativity in multicultural teams. The dual-process model focuses on the degree of diversity, whereas cross-cultural psychology focuses on specific cultural compositions. In individualistic cultures, team members express more conflicts and benefit from it, compared to in collectivistic cultures that emphasise harmony. The relative representation of members from these cultures may affect team dynamics, conflict and creativity. We coded over 3100 speaker turns in the 11th Design Thinking Research Symposium data-set for the presence of disagreements and examined the effects of conflict phase and team diversity on creativity, promotion and prevention approaches using Linguistic Inquiry Word Count measures. We found that micro-conflicts increased insight words in the moment of the conflict. Individuals in more diverse team meetings of Scandinavians and South-East Asians expressed fewer conflicts than teams dominated by Scandinavians and were less likely to focus on potential gains when experiencing micro-conflicts. Regardless of conflict, the more culturally diverse teams were more likely to use insight and promotion words overall. There were no effects for prevention. These findings extend extant theory to different types of heterogeneous teams in a real-world design setting. This study is novel in combining theory on team cultural diversity with a micro-process method.
影响因子：
7.6
作者：
Friedman, RS;Förster, J
通讯作者：
Förster, J